Frequently Asked Questions

FAQs

How do I get a no obligation quote from ‘Smart Moves’?

Please complete your details on our website ‘Get a Quote’ and we will contact you within 1 working day to discuss further your requirements in greater detail or alternatively you can contact us on Reading: 0118 336 9979, Henley: 01491 269 986 (Mon – Sat: 9.00am – 5.00pm).

What about Packing?

‘Smart Moves’ offers you the choice of packing all your items for the removal yourself, or ‘Smart Moves’ can pack these items for removal on your behalf.

Does ‘Smart Moves’ insure all of my goods?

All goods whilst with us are Insured. We cover this liability with our own insurers.
We will need to know the value of the consignment before we can complete our quotation for your move. If, however you are unable to give this valuation immediately, then the removal cost can be adjusted later, but prior to the ‘Smart Move’ taking place.

Can you give me any help in planning my ‘Smart Move’?

Please see our ‘Tips’ section where you will find some very useful advice to assist you with your ‘Smart Move’ and of course we will be more than happy to take your call at any time to discuss any concerns you may have.

How much notice do I need to give ‘Smart Moves’ to make a removal booking?

When you have decided on a removal date, contact us to check availability and to discuss any special requirements you may have. We will always endeavour to meet your required dates at all times.

When do I pay ‘Smart Moves’ for my move?

We accept all major ‘Debit Cards’ or ‘Bank Transfers or BACS payments,when taking payment on completion of the move.
*please note we do not accept payment by Credit Cards.

Do you provide storage?

We offer as part of our services an insured highly secure containerized storage facility based at our own premises, please contact us to discuss your individual requirements.

Please see our Terms and Conditions below

Click on this link to view or download Smart Moves T&C’s of business.

Can you give me any help in planning my ‘Smart Move’?

Please see our ‘Tips’ section where you will find some very useful advice to assist you with your ‘Smart Move’ and of course we will be more than happy to take your call at any time to discuss any concerns you may have.

Helpful Tips

Get a no obligation quote today

Please fill in the form if you would like us to give you a quotation.
Alternatively give us a call anytime Mon-Sat (9.00am – 5.00pm) to see how we can help.


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Reading: 0118 336 9979
Henley: 01491 269 986

Areas we Cover

Berkshire

Ascot, Bracknell, Bray, Caversham, Cookham,
Crowthorne, Dorney, Eton, Maidenhead, Newbury,
Reading, Riseley, Sandhurst, Slough, Thatcham,
Twyford, Windsor, Wokingham, and Woodley

Oxfordshire

Abingdon, Banbury, Bicester, Burford, Carterton,
Charlbury, Chinnor, Chipping Norton, Didcot,
Faringdon, Henley-on-Thames, Islip, Kidlington,
Oxford, Thame, Wallingford, Wantage, Watlington.

Covid-19 IMPORTANT Announcement - We Are Open for Business

We take the health and well-being of our Employees and Customers very seriously and as such in order to limit the spread of the Coronavirus (Covid-19) Smart Moves are taking the following steps:
-We have deployed our Covid-19 continuity plan.
-Daily checks of our employee’s general health and well-being.
-All team members wear personal protective items on every removal,
-Greeting each other without physical contact (no handshake, no hugging).
-Respecting social distancing, as far as possible, a distance of two meters.
-Washing hands frequently for 20 seconds each time with soap and water or hand sanitiser,
We’re here to help and look forward to hearing from you.
The Smart Moves Team